Privacy policy

1. Who we are

CH Landscapes is a landscaping and garden design business based at 55 Georgia Avenue, Manchester, M20 1LY. We are the data controller for the personal information described in this policy, which means we decide why and how it is used.

You can contact us by phone on 07895 695312 or by email at connorsmith90@icloud.com. This policy covers this website, including its enquiry form. It does not cover other businesses’ websites we link to.

2. What we collect

Through the enquiry form on this site: your name and email address (both required), your phone number if you choose to give it, the service you are interested in, and anything you write about your garden or the work you want doing.

When you contact us directly: if you call, text, email, message us on WhatsApp or send us a message on Instagram, we keep what you send, including your contact details and any photos of your garden you choose to share.

WhatsApp and Instagram are run by Meta, which holds your account and the messages in it under its own privacy policy. We only see the messages you send to us there, and we only use them to answer your enquiry.

When we visit: we may keep notes and measurements about the property so we can prepare and price the work.

Technical information: our hosting provider keeps standard server logs, such as IP address, browser type and the pages requested, so the site can be served and kept secure. We do not use this to identify or profile individual visitors.

This website has no customer accounts, no online payments and no booking system, so we do not collect passwords, card details or booking information here. We do not run analytics or advertising trackers. See our cookie policy for what is stored in your browser.

3. Why we use it and our lawful bases

• To reply to your enquiry and prepare a quotation: this is a step taken at your request before entering a contract (UK GDPR Article 6(1)(b)), and for general questions our legitimate interest in answering potential customers.
• To arrange, carry out and follow up work, and to keep job records: performance of our contract with you, and our legitimate interest in running the business properly.
• To keep this website working and secure: our legitimate interest in protecting the site and the people who use it.
• To meet legal, tax, insurance or accounting obligations: legal obligation (Article 6(1)(c)).

Where we rely on legitimate interests, we only do so where our reasons are not outweighed by your rights, and you can object at any time. We do not send marketing emails or texts and we do not put enquiries onto a mailing list.

4. Who we share it with

We do not sell personal information and we never share it for advertising.

• Base44, the platform this website is built and hosted on, which stores the enquiries submitted through the form in a database we access through our website dashboard. Base44 runs the site on Cloudflare hosting infrastructure.
• Google, which serves the web fonts used on this site. Your device requests font files from Google’s servers, which means Google receives your IP address and technical details about your browser in order to deliver them.
• Our own professional advisers (for example an accountant) and authorities such as HMRC, the police or our insurers, but only where the law requires it or where we need advice.
• Anyone we need to involve to establish, exercise or defend a legal claim.

Photographs of finished gardens shown on this site are of our own work and do not include personal information.

5. Information sent outside the UK

Our website platform and the font service we use are international providers, so personal information may be stored or processed outside the UK. Where that happens, the transfer relies on safeguards recognised by UK law, such as an adequacy regulation or the provider’s international data transfer agreement. If you would like to know where a particular item of your information is held, ask us and we will confirm it.

6. How long we keep it

• Enquiries that do not lead to work: kept for up to 24 months after we last speak with you, then deleted.
• Enquiries that become a job: kept while we are carrying out the work and afterwards for as long as we need them to deal with questions, faults or claims about that work. We review these records every year and delete what is no longer needed.
• Financial and tax records: kept for the period the law requires.
• Server logs: kept by our hosting provider for a short period for security and troubleshooting.

7. How we keep it secure

The site is served over an encrypted HTTPS connection, enquiry records sit in an access-controlled database, and only the people who need them to quote or carry out work can see them. No method of sending or storing information is completely secure, so we cannot promise that a message you send will never be intercepted, but we take these steps to reduce the risk.

8. Your rights

You have the right to:

• be told what we hold about you and be given a copy of it;
• have information corrected if it is wrong or incomplete;
• ask us to delete information we no longer need;
• ask us to restrict what we do with it, or object to our use of it;
• receive information you provided to us in a portable format;
• withdraw any consent you have given, at any time.

To use any of these rights, contact us using the details below. We will respond within one month and there is normally no charge. We may need to confirm your identity before we act, so that we do not give your information to someone else.

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.

9. Cookies and browser storage

This website uses a small amount of essential browser storage and does not currently set analytics or advertising cookies. What is stored, why, and how to change your choice is set out in our cookie policy.

10. Changes to this policy

If what we do with personal information changes, for example if we add an email newsletter or website analytics, we will update this page and the date shown at the top.