Terms & conditions

1. About these terms

These terms apply to landscaping work quoted and carried out by CH Landscapes in Manchester and Greater Manchester, and to your use of this website. They are not a quotation and do not commit either of us to any work. A contract is formed when you accept our written quotation, or when we start work at your request, whichever happens first.

Anything shown in square brackets is a detail we need to confirm with you before it becomes part of a contract, so you can see exactly where our standard practice still has to be set out.

2. Quotations

We visit, measure and talk through materials and levels before quoting. A quotation is based on what is visible and accessible at that visit and on the information you give us. It is valid for [30] days from its date unless it says otherwise.

If we describe something as an estimate rather than a firm quotation, the final cost may differ. Where ground conditions, hidden services or a change in your requirements would take the cost beyond the quotation, we will tell you and agree the difference with you before carrying on.

3. What is included

Our quotation sets out the work we will carry out and the materials we will use. Unless it says otherwise: waste and spoil removal is [included / charged separately], and any permit, parking suspension or skip licence needed for the work is arranged by [us / you].

4. Access and site conditions

You agree to give us reasonable access to the property, and to water, power and somewhere to store materials and tools where our quotation assumes it is available. Please tell us about anything that might affect the work, such as drains, cables, pipes, soakaways or boundaries you do not own.

If we find something below ground that could not reasonably have been seen earlier, such as a collapsed drain or an unmapped service, we will stop, explain it and agree with you how to proceed. Additional work and cost will be confirmed in writing before it is carried out.

5. Changes to the work

If you ask for a change after the work has started, we will confirm in writing what it involves and how it affects the price and the timescale. We will not carry out chargeable extra work without your agreement.

6. Price and payment

Payment terms are [deposit percentage] on accepting the quotation, with [stage payments] as the work progresses and the balance due [on completion / within 7 days of the invoice]. Invoices are payable by [bank transfer]. Please tell us before work begins if you need different arrangements.

If an invoice is not paid when due we may suspend the work and charge reasonable costs of recovering the amount owed. This does not affect your right to raise a problem with the work first.

7. Timescales

Start dates are given in good faith. Landscaping depends on the weather, ground conditions and material lead times, so we cannot guarantee a completion date unless we have agreed one in writing for that reason. We will tell you as soon as we know a date is likely to move.

8. Cancelling

If the contract is agreed away from our premises, for example after a visit to your home, you have the right to cancel it under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The cancellation period is 14 days from the day the contract is agreed. To cancel, email or write to us using the details at the foot of this page.

If you ask us to start work during that 14-day period, you can still cancel, but you will be asked to pay for the work already carried out and for materials ordered or delivered up to that point. If we have agreed a cancellation right that runs beyond 14 days, it is set out in your quotation.

If we cancel and are not able to carry out the work, we will refund any payment made for work not carried out.

9. The standard of our work

We carry out work with reasonable care and skill, and use materials that are of satisfactory quality (Consumer Rights Act 2015). Some materials carry a manufacturer’s warranty and we will pass its terms to you where it applies. Our own guarantee on workmanship is [confirm period].

Natural stone, timber and paving vary in colour and grain, and some materials change slightly as they weather. That variation is a normal part of the material rather than a fault.

10. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Your statutory rights are not affected by anything on this page.

We do not accept liability for indirect or consequential loss, such as loss of profit or loss of use of a garden, or for work that is affected by something we were not told about. Our liability for damage to your property is limited to damage we cause, and we will not be liable where we have followed a specific instruction from you.

11. If something goes wrong

If you are unhappy with our work or how it has been handled, please contact us as soon as you can with the details. We will look into it and respond within [10] working days. We would rather put things right than let a problem continue, and nothing in this section replaces your legal rights.

12. Website disclaimer

The information on this website is general guidance about the landscaping work we carry out. It is not a quotation, design or specification for your garden, and prices are not published here. The images show our own completed work; every garden is different, so materials, finishes and costs will vary.

We try to keep the site accurate and up to date, but we do not promise that everything on it is complete or error free, and we may change it at any time. Links to other websites are provided to help you, not as an endorsement, and we are not responsible for their content or for what they do with your information.

Nothing in this disclaimer excludes or limits any liability that cannot be excluded or limited by law, including for death or personal injury caused by negligence.

13. Which law applies

These terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales.

See also our privacy policy and cookie policy.